*Update* Chopped a few seconds off the audio file to remove the agent’s phone number.
Today I decided to voice my displeasure with the AT&T Wireless new and “improved” data plans directly to the CEO. This was the 2nd email in as many weeks (I wanted to see if they’d bump up my phone upgrade eligibility date given that I spend $110/month with them and their normal customer service reps are powerless in this regard.)
To my surprise, I received this voicemail (click on the “click to play” link above to hear it) from AT&T’s executive response staff. The gist is:
Thanks for the feedback, and if you bother our CEO again, we’re going to send you a cease and desist letter.
Wow. I was expecting a “hey thanks and so long” at best. So what did I send that was so offensive? Here it is:
Thanks for making the switch to a Sprint HTC Evo an even easier decision. I don’t think even Steve Jobs can spin 2GB for $25/month as a good thing for the consumer. I may not use 2GB/month today, but the point of these devices (iPad 3g, iPhone 4G, etc.) is that we’ll be able to do more and your network either can’t handle it, or you’re just trying to squeeze more money out of your customers. The $15/month 200MB plan is just a crappy anchor price that makes the $25 plan look like a better deal than it really is, given that the $30/”unlimited” plan goes away.
Please don’t have one of your $12/hour “Executive Relations” college students call me – I’ve found them to be generally poorly informed (Engadget.com readers know more than they do about AT&T) and they have little authority to do anything sensible.
This is simply a soon-to-be former customer feedback.
So in the end, I’m definitely switching to the HTC Evo, and cancelling my iPhone & iPad 3G AT&T services - I don’t want to give my money to a company that is bothered by its customers, and threatens them legally to prove it.
Oh, and don’t email this guy.